Shipping and Returns

We ship anywhere in the United States, including the U.S. territories and military addresses. Each order is 30 daily packets, made up for you and sent with tracking.

Where we ship

• All 50 states and Washington, DC.
• The U.S. territories: Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands.
• APO, FPO and DPO military and diplomatic addresses.
• PO boxes.

We don't ship outside the United States.

When your order ships

• Your first order is charged when you place it, then made up, packed and shipped within 1 to 3 business days.
• Each later order is created and charged on its order date, 23 days after your first order and then every 30 days, and ships within 1 to 3 business days. That timing is meant to get each pack to you before the last one runs out.
• We email you a tracking link when your order ships, and it appears in your account too.

Delivery time

We ship with DHL SmartMail Parcel Plus Expedited. Once shipped, most orders arrive in 3 to 5 business days. The U.S. Postal Service usually makes the final delivery, so your tracking may show USPS for the last leg. Alaska, Hawaii, the territories and military addresses can take longer. Delivery dates are the carrier's estimate, not a guarantee.

What shipping costs

Shipping is a flat $3.95 per order, the same on every order. It's added at checkout, where you see it before you pay.

Sales tax is worked out from your delivery address where it applies, and shown at checkout before you pay. Moving to another state can change your total.

Changing your address

Update your delivery address in your account before 9 a.m. Eastern Time on your next order date. An order that has already been created ships to the address it was made up with.

Late, lost or damaged packages

• Not arrived? If your order hasn't arrived 10 business days after it shipped, email hello@vitalitystacks.com. We'll trace it with the carrier and, if it's lost, replace it or refund it.
• Damaged or wrong? Email us within 30 days of delivery, with a photo if you can. We'll replace it or refund it.
• Marked delivered but missing? Check with neighbors and your building, then email us within 14 days of the delivery date. We'll look into it with the carrier and, if it can't be found, replace it. If it happens again, we may ask to ship to a different address.
• Sent back to us? If a package comes back because the address entered at checkout was wrong or incomplete, we'll email you. Once you've corrected the address, we'll send it again for the standard shipping fee.

Returns and refunds

Every pack is made to order with your supplements, so we can't accept returns, opened or not. If an order arrives damaged, defective, wrong or incomplete, we'll replace it or refund it, as described above. Refunds go back to the card you paid with, and usually show on your statement within 5 to 10 business days.

To stop future orders, cancel in your account before 9 a.m. Eastern Time on your next order date. Our Terms of Service explain how cancelling works.

Contact us

Vitality Stacks, LLC. Email hello@vitalitystacks.com.