Terms of Service

These terms cover using Vitality Stacks and buying from us: a pack of daily supplement packets, delivered automatically until you cancel. Please read Your subscription before you order. It explains when you are charged and how to stop.

Who you're buying from

You're buying from Vitality Stacks, LLC ("Vitality Stacks", "we"). By using the site or placing an order, you agree to these terms, our Shipping and Returns policy and our Privacy Policy. To order, you must be 18 or over and have a U.S. delivery address, which includes the U.S. territories and APO, FPO and DPO addresses.

Not medical advice

The consultation, our pack recommendations and everything on our site are for education. They are not medical advice, and we don't provide medical care. The consultation doesn't diagnose anything, and it doesn't check your answers against your medications or health conditions. Talk with your doctor or pharmacist before starting any supplement, especially if you are pregnant or nursing, take medication, or manage a health condition.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease.

Your pack

• A pack holds 4 to 8 supplements, each one once, at the dose shown on its page.
• Each order is 30 daily packets, one for each day.
• You can build your own pack, start from one of our packs, or take the consultation.

Prices

You pay by how many supplements are in your pack, not by which ones.

Shipping is a flat $3.95 per order. Shipping and any sales tax are added at checkout, where you see the full total before you pay. Sales tax depends on your delivery address.

If we change a price, we'll email you 14 to 30 days before it applies to your subscription, so you can cancel first.

Your subscription

Your subscription renews automatically until you cancel. Here is how it works:

• Your first order is charged when you place it.
• Your second order is created and charged 23 days later, so it reaches you before your first 30 packets run out.
• After that, an order is created and charged every 30 days.
• Each order costs the same total as your last, unless you change your pack size or delivery address, or we've told you about a price change in advance.
• There's no minimum term and no cancellation fee.

For example, order on March 1 and your next orders are on March 24, April 23 and May 23. That is three charges, including the first, in your first eight weeks.

Checkout shows your recurring price and your first renewal date before you pay. Your account always shows your next order date, and we email you a reminder before each order while there's still time to change it or skip it. Reminders are on unless you turn them off in your account.

Managing your subscription

In your account you can, at any time:

• Skip an order, which moves your next order out by one cycle.
• Pause, and resume when you're ready. Nothing ships and nothing is charged while you're paused.
• Change your supplements or your pack size.
• Update your card or delivery address.
• Cancel, or delete your account.

Changes you make before 9 a.m. Eastern Time on your next order date apply to that order. After that the order has been created and charged, so it ships as it was, and your change applies from the order after.

Cancelling

You can cancel online, in your account, at any time, without contacting us. You can also email hello@vitalitystacks.com.

• Cancel before 9 a.m. Eastern Time on your next order date, and nothing more is charged or shipped.
• Cancel after that, and the order has already been created and charged and is being made up for you. It ships, and it's your last.
• You keep everything already delivered.
• We'll email you to confirm the cancellation.
• Cancelling keeps your account and your receipts. Deleting your account removes your details and your order history, and can't be undone.

Payment

By placing an order, you authorize us to charge your card for each order of your subscription until you cancel, at the total shown at checkout, or the new total after a change you make or a price change we've emailed you about. We don't ship an order until it's paid. If a payment fails, we'll email you so you can update your card in your account.

Problems with an order

Every pack is made to order for you, so we can't take returns, opened or not. If something's wrong, we'll put it right:

• If an order arrives damaged, defective, wrong or incomplete, email hello@vitalitystacks.com within 30 days of delivery, with a photo if you can. We'll replace it or refund it.
• If you cancelled before 9 a.m. Eastern Time on your order date and were still charged, we'll refund that charge in full.
• Late, lost and missing packages are covered in our Shipping and Returns policy.

Refunds go back to the card you paid with. Please contact us before disputing a charge with your bank. Most problems are fixed fastest that way.

Using the supplements safely

• Take them as the label directs, and don't exceed it.
• Check each supplement's page for its ingredients and allergens before you order.
• If you have a reaction, stop taking them, get medical help if you need it, and tell us at hello@vitalitystacks.com.
• Keep supplements out of reach of children.

Your account

Keep your sign-in details private, and tell us if you think someone else has used your account. Each account has one subscription. We may suspend an account used for fraud or abuse.

Our content

The consultation, articles and everything else on our site belong to us or our licensors. You may use them for your own information. Copying them for another site, app or product, including by scraping, needs our written permission.

Our responsibility to you

We stand behind our products as these terms describe. Supplements affect people differently, and we don't promise any particular result.

To the extent the law allows, we provide the site and the consultation as they are, and we're not liable for indirect or consequential losses. Our total liability for a claim about an order is limited to what you paid for that order, and for any other claim to what you paid us in the 12 months before it.

Nothing in these terms limits a right you have by law that can't be waived, or our liability for anything the law doesn't let us limit. Some states don't allow some of these limits, so they may not apply to you.

Disputes

If something goes wrong, email us first and we'll try to put it right within 30 days. If we can't, these terms are governed by the laws of California, and either of us can bring a claim in the state or federal courts in California, or in small claims court where you live. Nothing here takes away a right you have to bring a claim where you live.

Changes to these terms

We'll post any update here with a new effective date. We'll email you before any change to your subscription's price, timing or cancellation terms takes effect. If you don't agree, cancel before it does.

Contact us

Vitality Stacks, LLC. Email hello@vitalitystacks.com.